Returns/Refunds Policy
At SSEVEN, we're dedicated to your satisfaction. If you're not happy with your purchase, please follow these guidelines:
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Contact Us: If you're unsatisfied with your order, please get in touch with us at support@wearesseven.com within 14 days of receiving it. We're committed to finding a remedy that works for you.
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Eligibility: Due to the unique and on-demand nature of our items, we typically don't accept returns unless there's been a mistake on our end, such as a defect or incorrect item. However, we're open to discussing solutions on a case-by-case basis.
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Product Inspection: In case of product defects or incorrect items, please inspect your order upon receipt and contact us immediately. We'll work quickly to resolve the issue.
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Refund Process: If a refund is approved, we'll process it promptly, and the funds will be returned to your original payment method.
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Shipping Costs: Customers are typically responsible for return shipping costs. Original shipping fees, if any, are non-refundable.
We value your business and will always strive to ensure your satisfaction. Remember, if there's an issue with your order, don't hesitate to reach out within 14 days of receipt.